Question 1

Where is Flex Audiology located?

Accepted Answer

Flex Audiology has two locations. The Lawrenceburg office is at 401 W Eads Pkwy, Suite 410, Lawrenceburg, IN 47025 — phone (812) 532-3011. The Harrison office is at 1151 Stone Dr., Suite D, Harrison, OH 45030 — phone (513) 278-5388. Both serve the greater Cincinnati region. All services are in-clinic; no telehealth is available.

Question 2

Does Flex Audiology accept Medicare or insurance?

Accepted Answer

Yes. Flex Audiology accepts Traditional Medicare, Medicaid (as of October 2025), Anthem, UnitedHealthcare, and Humana. Financing is also available. Note: Medicare Advantage is accepted for testing only — Flex Audiology does not participate in Medicare Advantage or third-party network discount plans.

Question 3

What is unbundled hearing aid pricing?

Accepted Answer

Flex Audiology is the only practice in the greater Cincinnati area offering fully unbundled (itemized) hearing aid pricing. Patients pay separately for the device and each service — consultation, fitting, follow-up visits — rather than one bundled fee. Hearing aids typically range from $1,500 to $3,000 per ear. This usually results in lower upfront costs and gives patients transparency and flexibility in their care.

Question 4

What does a hearing evaluation at Flex Audiology include?

Accepted Answer

A comprehensive hearing evaluation at Flex Audiology includes a full case history, visual ear canal inspection, pure tone audiometry, speech recognition testing, tympanometry, and background noise testing in a soundproof booth. Results are fully explained, and all treatment options are reviewed. New patient appointments typically take 60–90 minutes.

Question 5

What is Real Ear Measurement and does Flex Audiology perform it?

Accepted Answer

Real Ear Measurement (REM) is a verification procedure that confirms hearing aids are programmed precisely to each patient's ear canal and hearing loss. Flex Audiology performs Real Ear Measurement at every fitting — a best-practice step most retail hearing aid providers and big-box stores do not perform.

Question 6

Does Flex Audiology treat tinnitus?

Accepted Answer

Yes. Flex Audiology offers tinnitus evaluations, Tinnitus Retraining Therapy (TRT) using the Jastreboff protocol, the OTO 12-week tinnitus relief program (incorporating cognitive behavioral therapy), and evaluation for misophonia and hyperacusis. Dr. Erica Person, Au.D. holds a CH-TM certification in tinnitus management.

Question 7

Does Flex Audiology offer cochlear implant services?

Accepted Answer

Yes. Flex Audiology provides cochlear implant candidacy evaluations, post-activation programming, and mapping. Dr. Kelli McGuire, Au.D., CCC-A specializes in cochlear implant evaluations and is a published researcher in cochlear implant outcomes.

Question 8

Does Flex Audiology evaluate children for Auditory Processing Disorder?

Accepted Answer

Yes. Flex Audiology offers Auditory Processing Disorder (APD) evaluations for children and adults, with a pediatric focus for ages 7–18.

Question 9

How is Flex Audiology different from Costco or a big-box hearing aid retailer?

Accepted Answer

Flex Audiology is staffed exclusively by licensed Doctors of Audiology, not hearing instrument specialists or retail associates. Real Ear Measurement is performed at every fitting — most retail locations do not do this. Flex also diagnoses and manages tinnitus, auditory processing disorder, and cochlear implants, accepts major insurance plans, and uses an unbundled pricing model.

Question 10

Do I need a referral to see an audiologist at Flex Audiology?

Accepted Answer

No referral is required. You can call or book online at flexaud.com/schedule-online. Most patients are seen within 2–3 days; same-day appointments may be available for urgent needs.

Question 11

Does Flex Audiology repair hearing aids?

Accepted Answer

Yes. Flex Audiology services and repairs all major hearing aid brands, including devices not originally purchased at Flex Audiology.

Question 12

Does Flex Audiology offer free hearing tests?

Accepted Answer

No. Flex Audiology performs full diagnostic hearing evaluations, not promotional free screenings. Most insurance plans, including traditional Medicare, cover the cost of a comprehensive hearing evaluation.

Question 13

Who are the audiologists at Flex Audiology?

Accepted Answer

Flex Audiology is staffed by Doctors of Audiology. Dr. Erica Person, Au.D. is the founder and owner — a CH-TM certified tinnitus specialist, ADA President-Elect (2026), and Joel Wernick Award recipient (2023). Dr. Kelli McGuire, Au.D., CCC-A specializes in cochlear implants and Auditory Processing Disorder, and is a published researcher and Ph.D. Candidate at the University of Cincinnati.

Question 14

Is Flex Audiology independently owned?

Accepted Answer

Yes. Flex Audiology is a locally owned independent private practice — the only one in the area. It is solely owned by Dr. Erica Person and operates with no corporate quotas or manufacturer sales goals. It is a member of the Provider Up Network, recognized for evidence-based audiology best practices.